We use your information to:

• Provide Services: Connect families with providers, manage appointments, and facilitate communications
• Improve Platform: Analyze usage patterns to enhance user experience and features
• Communications: Send notifications about bookings, provider updates, and platform news
• Verification: Verify provider credentials and maintain platform quality
• Compliance: Meet legal and regulatory requirements, including HIPAA
• Security: Detect and prevent fraud, abuse, and security incidents

We implement industry-standard security measures:

• Encryption: All data is encrypted in transit (TLS/HTTPS) and at rest
• Access Controls: Role-based permissions limit who can access your information
• Secure Infrastructure: HIPAA-compliant hosting and data storage
• Regular Audits: Ongoing security assessments and vulnerability testing
• Staff Training: All team members trained on HIPAA and data protection
• Incident Response: Protocols for breach detection and notification

Note: While we implement robust security measures, no system is 100% secure. We continuously work to enhance our protections.

You have the right to:

• Access: Request a copy of all personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data (subject to legal retention requirements)
• Portability: Receive your data in a structured, machine-readable format
• Restrict Processing: Limit how we use your information
• Opt-Out: Unsubscribe from marketing communications at any time
• Withdraw Consent: Revoke permissions previously granted

We use cookies and similar technologies to:

• Maintain your login session
• Remember your preferences
• Analyze platform usage and performance
• Improve user experience

You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

We retain your information for as long as:

• Your account is active
• Needed to provide services
• Required by law (minimum 6 years for HIPAA-covered records)
• Necessary to resolve disputes or enforce agreements

After deletion, we may retain anonymized data for analytics and platform improvement.

Carespottr is intended for use by parents, guardians, and adult users. We do not knowingly collect information from children under 13 without parental consent.

If you believe a child has provided information without consent, please contact us immediately at carespottr@gmail.com.

Our platform may contain links to provider websites and other third-party services. We are not responsible for the privacy practices of these external sites.

We recommend reviewing the privacy policies of any third-party services you visit.

We may update this Privacy Policy periodically to reflect:

• Changes in our practices
• Legal or regulatory requirements
• Platform updates and new features

We will notify you of significant changes via email or platform notice. Continued use after changes constitutes acceptance.